Gift cards & email delivery
Check recipients, dates and actual delivery.
Set the recipient carefully
For products using Shopify’s gift card flow, check the recipient email, sender name and message before placing a test order. Use an email address you control for testing.
Check scheduled dates
When testing scheduled delivery, confirm the chosen date and buyer timezone. An administrator’s order view can show a different calendar date when the store uses another timezone.
If an email is missing
- Confirm the order payment and fulfillment state, recipient address and delivery date.
- Search Inbox, Spam, Promotions and All Mail. Distinguish an actual issued-card email from a notification-template sample.
- If the actual email is still missing, ask Shopify Support to trace delivery using the order and gift-card identifiers.
A sent entry in an order timeline does not prove that the recipient received the email. Verify with the actual receiving mailbox.