Find the right fix

Shopify rejects the ZIP

Extract the outer delivery bundle first. Upload the inner theme ZIP, not the full buyer handoff archive. If Shopify shows an error, copy its exact wording into your support request.

A product or section looks empty

Check the connected collection or product, Online Store availability, and any selected images. Optional product facts and stories can be hidden when their fields are blank. To use product-specific stories, leave shared overrides blank.

A page template is missing

Shopify’s page-template selector depends on the published theme. Preview alternate templates in the theme editor. Prepare the page content, then assign the intended template as part of your publication plan.

A price is different from the card

Products can have different prices, discounts and unit prices for different variants. Select the actual option on the product page and check its price. Where a single summary cannot be established, use the option-level price.

Send a useful support request

Include the affected page URL, theme version, steps to reproduce, what you expected, and what happened. Tell us the browser and device. You can describe screenshots in your message or send them by email.

Do not send passwords, payment card details or access tokens. If store access is needed, agree on the appropriate Shopify access method separately.